Privacy policy

Last updated: 19 October 2026

Cosmic Line LLP owns and operates the Social Organics brand, website, and online store (collectively, the “Services”). Shopify provides the commerce platform that enables us to offer the Services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, place an order, or communicate with us.

Information we collect

Depending on how you interact with us, we may collect:

  • Contact and delivery details, such as your name, email address, phone number, billing address, and shipping address;
  • Order and transaction information, including products viewed, added to cart, or purchased, payment status, order history, returns or claims, and communications about an order;
  • Account information, such as login credentials, preferences, and saved details;
  • Payment information, which is processed by Shopify and our payment providers. We generally receive transaction confirmations and limited payment details rather than full card information;
  • Device and usage information, such as IP address, browser and device information, cookie identifiers, pages viewed, and interactions with the Services; and
  • Communications you send to us by email, WhatsApp, forms, social media, or customer support channels.

How we use information

We use personal information to operate and improve the Services; process payments and fulfil, deliver, and support orders; provide account and customer support; prevent fraud and protect the security of the Services; comply with legal and tax obligations; understand store performance; and send marketing communications where permitted. You can unsubscribe from promotional email using the link in the message. We may still send service messages about your account or orders.

Cookies and advertising

We and our service providers may use cookies and similar technologies to keep the store working, remember preferences, measure traffic and performance, prevent fraud, and support advertising. Your browser may allow you to block or delete cookies, but parts of the Services may then function differently. Where required, we will request consent for non-essential cookies.

How we disclose information

We may disclose personal information to Shopify; payment processors; delivery and fulfilment partners; cloud, security, analytics, customer support, and marketing providers; professional advisers; authorities where required by law; and a buyer or successor in connection with a business transaction. We disclose only what is reasonably necessary for the relevant purpose and expect service providers to handle information appropriately.

Shopify

The Services are hosted by Shopify. Shopify processes information about your use of the Services to provide and improve its platform and related features. Information may be processed in countries other than India. You can learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal.

Retention and security

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and tax records, comply with law, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organisational safeguards, but no method of transmission or storage is completely secure.

Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, withdraw consent where processing is based on consent, or raise a privacy complaint. We may need to verify your identity before acting on a request. Some information may need to be retained for legal, security, fraud-prevention, or record-keeping reasons.

Children

The Services are not directed to children, and we do not knowingly collect personal information from a child without appropriate authorisation. A parent or guardian may contact us to request review or deletion of such information.

Third-party links

The Services may link to websites or platforms operated by third parties. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, Services, or legal obligations. We will post the updated version here and revise the “Last updated” date.

Contact

For privacy questions, requests, or complaints, contact:

Cosmic Line LLP (Social Organics)
Flat No 1A, First Floor, Plot No 13P–14P, Sy No 44, Jains Silpa Cyber View
Gachibowli, Seri Lingampally, Hyderabad, Telangana 500032, India
Email: info@socialorganics.co
Phone/WhatsApp: +91 79939 97333