Refund policy

Last updated: 19 October 2026

Social Organics products are personal-care products and are not returnable or exchangeable after purchase. We do not accept returns for change of mind, incorrect product selection, dislike of fragrance or texture, or any other reason unrelated to damage, defect, or an incorrect item supplied by us.

Damaged, defective, or incorrect items

If an item is delivered damaged or defective, or you receive an item different from what you ordered, contact us on WhatsApp at +91 79939 97333 within 2 calendar days of delivery.

Please provide:

• your order number;
• clear photographs of the product, outer packaging, shipping label, and the damage or issue; and
• a short description of the problem.

Please keep the product and all original packaging until we complete our review. Do not continue using a damaged or defective product. Claims received after the two-day period, or without sufficient evidence, may not be eligible for resolution.

Resolution

After reviewing an eligible claim, we may offer a replacement, the correct item, store credit, or a refund, as appropriate. Replacements are subject to availability. If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Do not send any item back unless we have authorised the return and provided instructions. Unauthorised returns will not be accepted. Where we ask you to return an approved damaged, defective, or incorrect item, we will provide the applicable return instructions.

Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only if it has not entered processing or been dispatched. Once dispatched, the order is governed by the non-returnable policy above.

Contact

WhatsApp: +91 79939 97333
Email: info@socialorganics.co

Nothing in this policy limits any right or remedy that cannot lawfully be excluded under applicable Indian law.