Shipping policy

Last updated: 19 October 2026

This Shipping Policy applies to orders placed through Social Organics, a brand owned and operated by Cosmic Line LLP.

Shipping coverage

We currently ship to serviceable addresses across India. Availability may depend on the destination pin code and our courier partners. We do not currently offer international shipping unless expressly confirmed by us before an order is placed.

Order processing

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays. Orders placed after 5:00 PM IST may begin processing on the next business day. Processing may take longer during launches, sales, holidays, or other periods of unusually high demand.

Delivery estimates

Estimated delivery times shown at checkout, in your order confirmation, or in tracking updates are estimates only. Delivery commonly takes 2–7 business days after dispatch, while remote locations may take longer. Courier delays, severe weather, strikes, public restrictions, and other events outside our reasonable control may affect delivery.

Shipping charges

Shipping charges and any free-shipping threshold will be shown at checkout before payment. Promotional shipping offers may change from time to time.

Tracking

When tracking is available, we will send the tracking details to the email address or phone number used for the order. Tracking events may take time to appear after dispatch.

Address and delivery attempts

You are responsible for providing a complete and accurate delivery address and reachable phone number. Contact us promptly if you notice an error. We cannot guarantee an address change after processing begins. Orders returned because of an incorrect or incomplete address, refusal, or repeated failed delivery attempts may require payment of additional shipping charges before they are resent.

Damaged, missing, or incorrect deliveries

Inspect your parcel on delivery. If an item is damaged, defective, missing, or incorrect, contact us on WhatsApp at +91 79939 97333 within 2 calendar days of delivery and provide your order number plus clear photographs of the product, packaging, shipping label, and issue. The full process is set out in our Returns & Refund Policy.

Contact

WhatsApp: +91 79939 97333
Email: info@socialorganics.co